Last Updated: 01/01/2025
1. Introduction
Welcome to Xpress Towing and Roadside Assistance LLC (“we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our towing and roadside assistance services or visit our website.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information:
- Name
- Phone number
- Email address
- Billing and payment details
- Vehicle information (make, model, license plate)
- Service location and destination
Automatically Collected Information:
- IP address
- Browser and device information
- Date and time of visit
- Pages visited on our website
Location Data:
If you request roadside assistance, we may collect your location data to help our drivers reach you quickly.
3. How We Use Your Information
We use your personal information to:
- Provide towing and roadside assistance services
- Process payments and send receipts or invoices
- Communicate with you about service requests
- Improve our services and website functionality
- Comply with legal and regulatory obligations
- Prevent fraud and ensure the security of our services
We do not sell or rent your personal information to anyone.
4. How We Share Your Information
We may share your information with:
- Service providers and contractors who assist in delivering towing or roadside services
- Payment processors to securely handle transactions
- Law enforcement or government agencies when required by law or to protect our legal rights
All third parties are required to keep your data secure and use it only for authorized purposes.
5. Data Retention
We retain your personal information only as long as necessary to:
- Provide the services you request
- Meet legal, tax, or accounting obligations
- Resolve disputes or enforce agreements
After that period, your data is securely deleted or anonymized.
6. Security
We use reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security.
7. Your Rights Under New Mexico Law
Under the New Mexico Data Breach Notification Act (NM Stat §57-12C) and other applicable privacy laws, you have the right to:
- Be notified promptly if your personal information is involved in a data breach
- Request access to the information we hold about you
- Request correction or deletion of your personal data where legally permissible
- Opt out of receiving non-essential communications
To exercise your rights, contact us using the details below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and collect analytics data. You can disable cookies in your browser settings if you prefer.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last Updated” date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Xpress Towing and Roadside Assistance LLC
Email: xpresstowrsa@gmail.com
Phone: 575-449-5512
